FAQ
Are your sizes consistent across all products?
While we strive to maintain consistency, variations may occur due to different manufacturers. Check the product descriptions for information on the model's usual size and the size she is wearing in the reference image
Do we offer same day pick up or drop off?
We strive to ensure you have the perfect fit for your event, tailored to your elegance. Hence, we provide both pick-up and drop-off options tailored to your convenience. Feel free to engage with us through chat or email us at hello@feroxboutique.co.nz.
I'm an International customer. Do I have to pay extra charges to receive a parcel from you?
Each country has their own custom and duty charges when you need to collect your parcel. Ferox Boutique do not have access to the details of the different charges for each country. Unfortunately Ferox Boutique cannot cover these charges. If you are concerned, we suggest you do contact you local Shipping Post Office to find out what the custom and duty charges will be before placing your order.
What is our Dispatch timeframe?
Orders made before 12PM NZT Monday - Friday will be dispatched the same day. If you place an order after this time, it will be shipped the next business day.
Orders placed on weekends or public holidays will be shipped the next business day. You will receive a tracking number via email once your order has been dispatched.
SHIPPING
Fast shipping
Ferox Boutique offers fast and reliable shipping options in New Zealand. Please note the below shipping times are an estimated guide only.
Standard Express - 1-3 business days
NZD $6.00
Rural Express - 1- 4 business days
NZD $8.99
Order tracking
Anticipate an elegant notification from us. Once your order is prepared for its journey, an email bearing a tracking number and instructions will find its way to you.
To track your order kindly use information provided in your order email
Important Information
Public Holidays: Our commitment to timely service excludes public holidays. Kindly consider an additional day for each public or national holiday.
Weekends & Mondays: As we honor the sanctity of weekends, please allow an extra day for orders placed on the weekend or Monday with Standard Delivery.
Sale Periods: During our sale periods, a slight delay of up to 2 days may be expected as we ensure every order receives our undivided attention.