FAQs

How do l return or exchange?

If your Ferox purchase isn’t working out for you, we’re more than happy to accept it for return as long as your item is in original condition (tags attached and no visible signs of wear) and isn’t a clearance sale item. Please note, we don’t do direct exchanges!

Once our team received your return parcel, they will be more than happy to issue you an online credit note that never expires to purchase absolutely anything in our store, or the size you prefer. If you have any further questions, or to check if your item is eligible for return, please read our returns policy

 Can l make changes to my order?

Our  Ferox team processes and pack orders quite quickly! So unfortunately, we're unable to change an order once it is placed. Definitely make sure all the details are correct when you checkout!

The item l want is out of stock. What now?

We usually stock pieces from our latest collection in a few weeks. So definitely sign up your email to be notified of a restock, and you shouldn’t miss out the next time.

If l need an outfit immediately, am l able to pick up?

Yes you are able to request a pickup or you can book in a drop off if you live in Auckland. Hamilton residents are eligible for pick up as we are located in Pokeno.

Are they any additional taxes or charges when shipping outside New Zealand?

International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.

Do you have a physical store?

So sorry! We are currently based online only and do not have a physical store.

I’m unsure about sizing?

Most of the time, the right size for you will simply be your regular size that you’d ordinarily purchase. We provide sizing charts on our product pages that you’ll find helpful. Remember, if your purchase is not suitable you can send it back for an exchange or credit no questions asked! Please refer to our full returns policy.

Is afterpay available?

Yes, treat yourself to a ferox fit 

 

If you have any further questions that we did not answer please feel free to contact us.  

General Enquiries: hello@feroxboutique.com

Contact Us by Phone: +64 22 069 3797 | Monday to Friday: 10:00am-6:00pm NZT

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